Privacy Policy

We collect information you provide when you place an order, request a quote or contact us, such as:

• Name, company name and job details you choose to share
• Email address, phone number and delivery address
• Order details, product enquiries and messages

We may also collect limited technical information, such as browser type and pages visited, to keep the store working and improve it.

We use your information to:

• Process, deliver and support your orders
• Respond to quote requests and enquiries
• Contact you about your order or account
• Improve our products, services and website
• Meet applicable legal and accounting obligations

We will contact you about orders and enquiries you make. We will only send marketing communications where you have agreed to receive them, and you can opt out at any time.

The store uses cookies and similar browser storage to provide essential features, such as remembering the contents of your cart and recently viewed products. Where analytics or other non-essential cookies are used, we will explain this and, where required, ask for your consent.

We may share the information needed to fulfil your order with trusted service providers such as courier companies, payment providers and website hosting services. These providers may only use the information to provide their services to us.

We do not sell your personal information.

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.

We keep personal information only for as long as needed for the purposes described in this policy, including to meet accounting, tax and legal requirements.

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below and we will respond to your request.

You can contact us by phone on +92 21 3586 5195, by email at [email protected], or by visiting our Karachi office at Office No. 207, Sea Breeze Plaza, Main Shahrah-e-Faisal, Karachi, Pakistan.