Return Policy

Items may be eligible for return when they are unused, in their original condition and packaging, and the return is requested within the period confirmed by our team at the time of purchase.

To be eligible, returned items should:

• Be unused, unworn and undamaged
• Include all original packaging, labels, tags, manuals and accessories
• Be accompanied by the order reference or proof of purchase

For hygiene, safety and product-integrity reasons, some items cannot be returned once opened, used or removed from sealed packaging. These may include:

• Respiratory protection (masks, respirators, filters, cartridges and escape hoods) once the seal is broken
• Hearing protection such as earplugs
• Disposable protective clothing and gloves once opened
• Fire extinguishers that have been discharged, tampered with or had the safety seal removed
• Fall-protection equipment that has been used, loaded or shows signs of use
• Items customised, printed or specially sourced for a corporate order

If you are unsure whether an item suits your application, please contact us before ordering — we are happy to help confirm specification.

Please inspect your order on delivery. If an item arrives damaged, defective or is not what you ordered, contact us as soon as possible — ideally within 48 hours — with your order reference and photographs of the item and packaging.

Where an item is confirmed as damaged in transit or supplied incorrectly, we will arrange a replacement, exchange or refund as appropriate.

• Contact our team with your order reference and the reason for return
• We will confirm whether the item is eligible and provide return instructions
• Pack the item securely in its original packaging
• Send or deliver the item as instructed by our team

Please do not send items back without contacting us first, as unannounced returns can delay processing.

Returned items are inspected on receipt to confirm they meet the eligibility conditions above. We will let you know the outcome of the inspection.

Approved refunds are processed to the original payment method or by bank transfer, as agreed with you. Processing times can vary depending on the payment method and your bank.

Original delivery charges and return shipping costs may not be refundable unless the item was damaged, defective or supplied incorrectly.

You can contact us by phone on +92 21 3586 5195, by email at [email protected], or by visiting our Karachi office at Office No. 207, Sea Breeze Plaza, Main Shahrah-e-Faisal, Karachi, Pakistan.